Politique d’expédition
Last updated: October 12, 2026
Thank you for shopping with PLESEA. This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing & Production
PLESEA works with independent production and fulfillment partners, including print-on-demand providers.
Many of our products are made or prepared specifically after an order is placed. Production and fulfillment times therefore vary depending on the product, supplier, availability and destination.
Estimated delivery information may be displayed on product pages or during checkout.
Orders may be fulfilled and shipped separately if they contain products from different production facilities or suppliers.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Methods & Delivery Times
Available shipping methods, shipping charges and estimated delivery times are displayed at checkout.
Delivery estimates may include both production and shipping time, depending on the information provided.
Delivery times are estimates rather than guaranteed arrival dates unless we expressly agree to a specific delivery date.
We aim to deliver orders within the agreed delivery period. If no delivery period has been agreed, applicable statutory delivery deadlines apply.
Delays may occasionally occur due to production capacity, carrier operations, customs processing, public holidays, weather or other circumstances outside our reasonable control.
If delivery is significantly delayed, please contact us so we can investigate and provide any remedies required by applicable consumer law.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Costs may vary depending on the destination, product type, fulfillment location, order contents and selected shipping method.
Free or discounted shipping may occasionally be available as part of a promotion. Any applicable conditions will be displayed before purchase.
Shipping Destinations
PLESEA currently offers shipping to the following destinations:
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Other destinations: United Kingdom and United States.
Shipping availability may vary by product or supplier. The available options for your specific order will be shown at checkout.
Customs, VAT & Import Charges
PLESEA operates from Spain and works with fulfillment partners that may produce or dispatch orders from different countries.
European Union
Orders shipped within the EU customs territory generally do not require customs clearance or import duties.
However, orders dispatched from outside the EU may be subject to import VAT, customs duties or carrier handling charges, depending on the shipment and applicable regulations.
United Kingdom and United States
International shipments may be subject to import duties, taxes, customs processing or carrier handling charges.
Where applicable charges are collected by PLESEA at checkout, they will be included in the total payable before you place your order.
Where additional charges may be payable directly to customs authorities or delivery providers, this will be communicated as clearly as reasonably possible before purchase.
We do not guarantee that all international shipments will be free from additional customs charges.
Order Tracking
When tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.
Tracking information may take some time to become available or update in the carrier's system.
If you have not received tracking information or believe your shipment is delayed, please contact us.
Shipping Address
Please ensure that your shipping address and contact details are accurate and complete before placing an order.
If you notice an error, contact us immediately at info@plesea.shop.
We will make reasonable efforts to correct an address before dispatch, but changes may not be possible once production or shipping has begun.
Lost, Damaged or Missing Packages
If your package is lost, arrives damaged or contains missing items, please contact us at info@plesea.shop with your order number and a description of the issue.
For damaged products or packaging, photographs may help us investigate the problem.
PLESEA remains responsible for delivery and applicable consumer remedies in accordance with the law.
For consumer purchases, the risk of loss or damage generally passes to the customer when the customer, or a person designated by the customer other than the carrier, physically receives the goods.
Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
Because some products are produced on demand, changes may become difficult once production has started.
However, production on demand does not automatically remove statutory cancellation or withdrawal rights.
For further information, please see our Return & Refund Policy.
Contact Us
For questions about shipping, delivery or your order, please contact:
PLESEA
Email: info@plesea.shop
Website: https://plesea.shop
Beyond the ordinary.